Knowledge-Backed GenAI for Customer Service

Hosted by KMI Partner eGain

Per Gartner, 100% of GenAI virtual assistants for customers and contact center agents will fail without knowledge management (KM).Without a trusted knowledge foundation to feed it, along with controls and guardrails on how it is used, GenAI initiatives are doomed to fail.

  • How do you safely implement GenAI with a knowledge foundation?
  • How do you accelerate the knowledge lifecycle and speed to value with GenAI?
  • What are the lessons learned from early GenAI-knowledge deployments?
  • How did a major utility improve search success 6X and turbocharged knowledge creation and curation speed by 5X with the combined power of the eGain Knowledge Hub and GenAI?

Presenters: Evan Siegel, VP, AI Solutions for eGain, and Mark Herman, Sr. Director of Solutions for eGain.
eGain is the #1 AI Knowledge Platform for Customer Engagement: www.egain.com.