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November 2024

The Role of KM in Enhancing CX and DT Services

Nov 19, 2024   |  By KMI Top Blogger, Ekta Sachania

Organizations offering CX and DT services often deal with diverse teams across different regions or domains, each bringing its processes, tools, and approaches. KM acts as the bridge, ensuring that knowledge—whether explicit or tacit—flows seamlessly across teams to improve the overall service delivery.

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