November 2022

How Effective Knowledge Management Affects Your Company’s Profits

Nov 24, 2022 | By KMI Guest Blogger Kristen Bray

Knowledge management can be a powerful tool in the right hands. It has many purposes, but its main goal is to help organizations utilize their knowledge, information, and expertise in a more meaningful way.

One of the ways you can use knowledge management is to increase your company’s revenue. Without further ado, here’s what knowledge management is and how it can affect your company’s profits.

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5-Point Checklist for Choosing the Right KM Software for Your CX Needs

Nov 03, 2022 | By KMI Guest Blogger Megha Agarwal

Think about how your customer service representative would deal with a client. They are trying their best, but the knowledge management software you now use makes it impossible for them to find the information they need.

Was the customer support representative to blame? possibly not. They might have merely been the victims of a slow and ineffective knowledge management software.

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