March 2022

In contrast to knowledge management systems that use information technology (IT) to create, manage, store, share, and reuse knowledge, the healthcare industry faces unique challenges. Those include system complexity, medical errors, significant growth in medical knowledge, and increased healthcare costs. Thanks to knowledge management, experts and hospitals can apply worldwide techniques to satisfy medical needs. Knowledge may be used effectively to help future generations learn from past mistakes and build inventive solutions.

Each of us growing up has heard the famous story of the "Six blind men and an elephant". The moral of the story is that humans tend to claim absolute truth based on their limited, subjective experience as they ignore other people's limited, subjective experiences which may be equally true.

What is the secret to customer loyalty? The answer straight from ~50,000 consumers, per a massive survey conducted by Corporate Executive Board (now Gartner), was: Make it easy to get service.