Jun 07, 2017
| By Rebecka Isaksson | Director, KM Adoption and Strategy | Microsoft
This article is referencing concepts and terminology common in “Knowledge Management” (“KM”) and “Adoption & Change Management” (“ACM”) and assumes that the reader has at least some experiences in one or the other. It also references the use of SW solutions and “collaboration tools” as a means to realizing organizational benefits, and value, of KM concepts.
I have inserted links to articles explaining some of the concepts where appropriate.