Katrina (Kate) Pugh is the president of AlignConsulting, the author of Sharing Hidden Know-How, and is on the faculty of Columbia University’s Information and K
Despite US Government sequestration, furloughs and other budget woes, KM Institute, the Washington, DC-based global leader in KM training and certification, this week welcomed its largest class ever (35 students) to its five-day Certified Knowledge Manager program. In fact, the company had to establish a waiting list several weeks ahead of time, and defer some students' atte
In our previous post, we discussed the challenge facing the KM team as the nature of knowledge becomes more fluid. Organizations must use the tools available to their advantage. Have you considered these tactics?