May 2013

Today, an important concern facing many organizations, especially as the “baby boomers” approach retirement, is the loss of knowledge. As employees, who may have been doing their job for many years, leave companies, they take with them knowledge which is critical to the performance of their job. Often, these team members have what is referred to as tacit knowledge --  a form of knowledge which is more elusive, often unique to individuals, and not documented. It is knowledge which is gained by experience.