Knowledge Management structures are generally established to improve an organization’s effectiveness and efficiency. The “holy grail” to achieve these goals derives from an interplay of trust, communication, and integrity. Of these three, trust plays the foundational role -- laying the groundwork for open communication and programmatic integrity.
When an organization implements a new venture, one of the questions raised concerns the return on investment (ROI) of the program. One of the top five knowledge management practices to improve ROI, as discussed in our February 4 blog, is obtaining your leadership’s commitment. This is critical to the success of the knowledge management program within your organization.