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Are we continuing to build for the future without really looking back?

The Knowledge Management Systems—Requirements, ISO 30401 (shortened to, ISO KM Standard) was published in 2018 and provides guidelines for organizations to develop a management system to promote and enable value-creation through knowledge. As such, it offers definitions and a high-level framework and process for this purpose. It is meant to be used in any organization, and in any industry or sector, which makes it a good place to start when explaining how Radical KM fits within and enhances traditional KM.

Knowledge Management: Key Questions and Answers

In contrast to knowledge management systems that use information technology (IT) to create, manage, store, share, and reuse knowledge, the healthcare industry faces unique challenges. Those include system complexity, medical errors, significant growth in medical knowledge, and increased healthcare costs. Thanks to knowledge management, experts and hospitals can apply worldwide techniques to satisfy medical needs. Knowledge may be used effectively to help future generations learn from past mistakes and build inventive solutions.

Each of us growing up has heard the famous story of the "Six blind men and an elephant". The moral of the story is that humans tend to claim absolute truth based on their limited, subjective experience as they ignore other people's limited, subjective experiences which may be equally true.

In today’s world, many of us cannot get away from digital devices. We rely on computers for work, mobile phones for social connection, and all kinds of other screens for entertainment and relaxation. For workers immersed in this digital environment, the threat of digital overload is all too real.

What is the secret to customer loyalty? The answer straight from ~50,000 consumers, per a massive survey conducted by Corporate Executive Board (now Gartner), was: Make it easy to get service.

Today the Questioning Mindset can be a barrier to advancing one's career and this impacts also in many what Knowledge Management must be offer. It can be attributed mostly to the 'users' unclear needs exploration that can be a challenge to overall adoption.

Pundits have long talked about the importance of customer experience for business performance. You may have received the edict from the CEO or advice from your consulting firm to differentiate yourself through CX. However, you may also know that businesses have been at it for years with only a handful having any semblance of success.