Investment and returns from Knowledge Management

The returns on investment in KM reflects in many areas of engagement of an organization. Since in most cases it is not tangible, management assumes that there are no benefits and hence brings down its focus on management of knowledge.

Sharing an example of possible returns from KM. This was prepared for an IT Service company with around 1000 employees. I am sharing the returns first and then the investments involved. Only knowledge and information reuse based benefits are covered here.

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Dr. Randhir is one of KMI's partners in India, and is guest speaker in our next Virtual CKM class for India, Dec 14-16.  Details here... 
If you missed this class, please visit the main CKM Page for future classes coming up...