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Data Insights has fascinating outcomes. It enabled true business value
if systemic assets can be governed, co-created, promoted and valued enabling multiple stakeholders to market information and engage.

When asked about the true business value of KM, leaders get mixed with Knowledge Management. What they are truly targeting is Knowledge Gain.  

These days I have been working on upskilling myself in Lean. As I learn Six Sigma, I see many similarities between Lean and Knowledge Management. Both strive for continuous improvement and waste reduction to improve organizational performance. I have added below various factors I see a cross connection with Lean and KM.

Waste Elimination – 

Lean -Lean principle emphasises on waste reduction by removing unnecessary steps and defects, and excess production.

Creating personalized customer experiences is a top priority for businesses today, as customers increasingly demand tailored interactions with the brands they engage with. To meet this challenge, organizations must deeply understand their customers' needs and preferences and be able to deliver targeted experiences that resonate with them. However, achieving this level of personalization can be daunting, especially in industries where customer data is vast and complex.

When you are asked what the KM team does or what it can offer to clients, here is a menu of services that a KM team can provide (non-exhaustive). The overall knowledge management strategy and services are always tailored by the knowledge managers basis the goals, priorities, and needs of the organization. However, the list below provides a quick glance at the scope of knowledge management that goes much beyond bringing knowledge to one place for easy access to the organization. 

Eliminating the culture of knowledge hoarding is crucial for promoting collaboration, innovation, and overall progress within an organization or community. Knowledge hoarding transpires when individuals or groups withhold valuable information, expertise, or resources that could potentially benefit others.

Project management seems like it should be pretty easy on the surface. However, it is one of the most surprisingly complex aspects of the entire project and it is utterly fundamental to its success.

Promoting knowledge-sharing among employees within the organization necessitates employing a range of strategies that render it appealing, convenient, and rewarding. To accomplish this, here are several practical approaches:

Introducing innovation into your knowledge management framework entails integrating novel ideas, cutting-edge technologies, and advanced approaches to elevate the manner in which your organization captures, organizes, shares, and leverages knowledge. This process enhances efficiency and fosters a culture of continuous improvement and adaptability.

Knowledge managers have a unique responsibility to keep a keen eye on every business channel. This is for the good of the company, but it can get overwhelming at times. Especially with social media, there are numerous moving parts to keep tabs on. Luckily, there are key data points that can give you the critical information you need to inform decision-making and optimize knowledge in your organization.

To ensure the success of knowledge management initiatives, it is crucial to identify key performance indicators (KPIs) that align with the objectives of the knowledge management program in your organization. Here are some essential KPIs to help you measure the success of your KM program: