Before you join your class or online course...

We'd like show you a few quick videos so you know what to expect on your Certification journey. 

You may also want to refer to this page later. 
 

Sections below include: 

1. Pre-Class
- Welcome!
- What is the "LMS"?
- LMS Login and Tutorial

2. Post-Class and Beyond
- Exam and Knowledge Hub

3. FAQ (Frequently Asked Questions)

 

 

 

 

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1. Pre-Class 

Welcome!

Click "play" button.  Videos can expand to full screen...

What is the "LMS" and What's Included?​

LMS Login and Tutorial...

 

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2. Post-Class and Beyond...

CKM Exam and Knowledge Hub

 

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3. Frequently Asked Questions (FAQ)

Q: HOW LONG HAS CKM CERTIFICATION BEEN AROUND?
KMI leaders first delivered CKM Certification classes in 2001, with earlier versions of the class delivered in the late-90s.  There are over 20,000 CKM graduates worldwide.

Since it's origin, there have been several iterations to the CKM content.  Most recently, KMI added more "Practicum" (exercises) to the class experience, with a focus on less lecture and more practical application.  Any such iterations are usually customer-driven, as we strive to always make the best use of your time in class.
 

Q: IS MY CKM CERTIFICATION PERMANENT?  WILL I EVER NEED TO TAKE A RENEWAL EXAM?
Once you are certified as a Certified Knowledge Manager, you will always be a CKM Graduate.  However, as the class content has changed, so has the need for CKM Grads to stay current. Therefore, KMI instructors are developing a Certification renewal option; a short course covering new and emerging KM content for past Grads.  

Past Grads will still maintain “CKM” status, but you will always have the option to update your Certification with future training.  
 

Q: ARE THERE OTHER KM CERTIFICATION PROVIDERS?
For over 20 years, KM Institute has been the predominant KM Certification provider worldwide.  In recent years, some training firms have added various sorts of KM certification, but these are typically industry-specific, such as KM training for the US Dept of Defense, or “Knowledge Centered Support” (KCS) Certification primarily for Call and Data Centers.  In the Change Management space (for example), PROSCI is the leader for Change Management Certification.

However, KMI remains the global leader for general purpose Knowledge Management Certification. 
 

Q: HOW DO I EARN MY CKM CERTIFICATION?  
By the end of your CKM Class, your KMI rep will make available your CKM Exam, accessible from the LMS (see “LMS Tutorial”).

The Exam is a timed, multiple-choice format, with 50 questions over 50 minutes.  A passing grade of 70% or better is necessary to earn your CKM Certification.  

You may retake the exam as many times as necessary in order to pass.
 

Q: WHY IS THE CKM CLASS 5 DAYS IN THE US, BUT ONLY 4 DAYS IN EUROPE AND THE GULF?
In most cases, the CKM is taught as a 5-day workshop/class, supplemented by e-learning; however, in Europe (for example) it is rare for classes to exceed 3 or 4 days, so we have condensed the program to 4 days in Europe and the Gulf Region.
 

Q: I DIDN’T GET MY CKM POLO SHIRT.  CAN I STILL HAVE ONE?
Yes!  If you missed getting your shirt, or you need a different size, we’d be happy to ship one to you, free of charge (inside the U.S.).  Shipping or customs fees may apply for shipping outside the U.S.

Email us at: training@kminstitute.org with subject “CKM Shirt” and provide your mailing address and shirt size.  
 

Q: I MAY BE INTERESTED IN PURSUING ONE OF YOUR CKS "SPECIALTY" PROGRAMS.  HOW DOES THAT WORK, AND WILL I HAVE ANY CREDIT AS A CKM GRAD?
Yes!  There are several CKS Courses available; for a full listing, visit our CKS Main Page.  

The CKS is a 2-part program; Part 1 is the core of the CKM program ("KM Foundation"), and Part 2 is the Master Class in the topic of your choice (i.e. Knowledge Transfer, Information Architecture, etc).  As a CKM Grad, you will by-pass the "KM Foundation" portion and take just the Master Class, which is 2-3 days, depending on the course.  CKM Grads have lower-cost registration and need only pass the Master Class Exam to achieve CKS Certification in that topic.
 

Q: WHAT IF MY TEAM (ORGANIZATION) NEEDS MORE THAN TRAINING?  DO YOU OFFER ANY CONSULTING SERVICES TO HELP US BUILD (OR IMPROVE) OUR KM INITIATIVES?
At KMI, our focus is on the training, but we have partnered with reputable KM Consulting firms when students need more than we can deliver in class, or, if an organization is undergoing large-scale change and implementation.  KMI partners with award-winning, top-rated consulting firms in these situations, and we'd be happy to connect you with the right firm for your team.

Another option you might consider is a Private Certification class, delivered on-site at your facility or nearby hotel.  With a private class, we can customize the training and even offer some level of "consulting" (depending on the customer needs).  It's a lower cost and perhaps lower risk alternative to a multi-month consulting effort. 

For more information, contact Eric Weidner at: eric.weidner@kminstitute.org, and we can set up a no-obligation call.

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Have Another Question?

Just let us know at: training@kminstitute.org, and we'll add it
here if applicable.

For anything else, please contact your dedicated rep and we will
promptly respond same day, usually within the hour (8am-5pm EST).

Thank you for reviewing this content.  We hope you enjoy your class!

- Your KMI Team